Frequently Asked Questions

Shipping and Delivery

Do you ship worldwide?

Yes, we ship across the USA, EU, and offer free worldwide delivery.

Is the packaging discreet?

Absolutely — all orders are shipped in plain, unmarked packaging for your privacy.

How long does delivery take?

USA Domestic 3-10 Working Days.

EU Warehouse 5-14 Working Days

INTernational 5-45 Working Days

 More details here

Will I get a tracking number?

Yes, we provide tracking details once your order is dispatched. (2-5 Working Days)

What if my order doesn’t arrive?

We guarantee delivery. If your package is lost or seized, we’ll reship at no extra cost.

Return and Exchanges

What if I receive the wrong item?

If we make a mistake, we’ll immediately send a replacement at no cost to you.

Can I return products?

For safety reasons, we can’t accept returns once products leave our facility.

What if something arrives damaged?

Contact us right away with proof, and we’ll arrange a reshipment.

Product details

Are your products real?

Yes — all our steroids, SARMs, and supplements are authentic, laboratory-tested, and quality-assured.

Are your products safe?

When used responsibly, our products are safe and effective. Always follow recommended guidelines.

Do you sell both orals and injectables?

Yes, we stock a wide range of oral tablets, injectable steroids, SARMs, and PCT products.

Payment & Security

What payment methods do you accept?

We accept major credit cards (Google Pay and Apple Pay), bank transfers (Revolut), Venmo, Zelle, and secure cryptocurrency payments.

Is payment safe on your site?

Yes — all transactions are SSL-encrypted and fully secure.

Do you accept cash on delivery?

No, we only process prepaid orders for security and efficiency.

Account Management

Do I need an account to order?

No — you can checkout as a guest. But creating an account makes it easier to track orders and access rewards.

How do I reset my password?

Click “Forgot Password” at login and follow the instructions.

Can I update my shipping address after ordering?

Yes — as long as your order hasn’t shipped. Contact us immediately with the updated address.

Customer Service

How can I contact you?

You can reach us anytime via email (info@steroiduck.com), live chat, or through the contact form on our site.

What are your support hours?

We’re available 24/7 to help with any questions or issues. Live chat or email support.

Do you offer cycle advice?

We offer a professional support for personalized cycles. Contact us

Promotions and Discounts

Do you offer discounts?

Yes — we run regular promotions and bulk-order discounts. Contact us to check currently active promotion. 

How can I hear about new deals?

Sign up for our newsletter or check our promotions page for updates.

Do you have a referral program?

Yes — invite friends and earn rewards on future orders. 

Privacy and Data Protection

Is my order information private?

Yes — we use strict confidentiality protocols. Your details are never shared.

How do you handle my data?

We only use your data to process orders and improve service. It’s stored securely and never sold. Automatically deleted after 30 days. 

Can I delete my account?

Yes — contact us anytime, and we’ll permanently remove your account and data.

Company details

Who are you?

We’re Steroiduck, a trusted supplier of anabolic steroids, SARMs, and performance products.

Where are you based?

Steroiduck is USA based Online Steroids Store.

We serve customers across the USA, EU and worldwide through our online store. 

Why should I trust you?

Because we’ve built our reputation on quality products, lab-tested assurance, discreet delivery, and top-rated customer service. Check what our customers say about us