FAQs
Frequently Asked Questions
FAQ
Shipping and Delivery
Free delivery above 200$
Average delivery time is set as 6-14 working days. More details here
Yes, we ship internationally. Worldwide – Everywhere.
We provide tracking info via email after Your parcel leave our warehouse.
Every parcel is 100% discreet. Safe and discreet delivery.
Return and Exchanges
We gladly accept returns within 60 days.
Just contact us to initiate a return or exchange.
You cover return shipping costs unless the item is defective, in which case we’ll pay for the return.
Average 24-72hrs for return / exchange confirmation. Then standard delivery time. Whole process shouldn’t take more than 21 working days.
Product details
The stuff we offer are made in the USA, UK, or EU. Only Premium – Lab Tested and Personally verified brands.
Yes – Please Check product description or blog. If You can’t find anything related to Your question – Contact us!
Yes – You can check recent lab result for each product in tab near product “description”
We offer 100% customer satisfaction, free returns if the product doesn’t meet Your standards.
Every brand in our store contain verification code and online reviews.
Payment & Security
1) Cryptocurrency (BTC / ETH / USDT / USDC)
2) Western Union (coming soon)
3) Zelle (coming soon)
4) PayPal (coming soon)
5) Credit/Debit Card Payment
6) Venmo
Your payment info is securely encrypted and never stored after processing your order.
Average payment confirmation process might take like 24-48hrs.
If You’re waiting more – please contact us via live chat for instant help.
Every single payment method have instruction step-by-step which You can find during ordering process & order confirmation email.
Account Management
Customer Service
Our team is available almost 24/7 via live chat or email service.
Ordering Process
We offer simple ordering process. Add stuff to cart – fill delivery details – finish payment – wait for parcel and order confirmation email.
For gifts / samples – make sure to follow our newsletter!
Promotions and Discounts
Yes – For coupon / promo codes make sure to follow our newsletter!
There’s limited time Free delivery for orders above 200$.
Coupon code can be applied in cart.
Our refer-a-friend program gets You both 5% off.
Privacy and Data Protection
All info is securely stored and only used to process your order. After that – removed.
We never share or sell your personal data to any third parties.
Company details
We are online bodybuiding supplements store – Steroiduck – located in USA / Canada.
No. It’s only online store.