FAQs
Frequently Asked Questions
FAQ
Shipping and Delivery
Average delivery time is set as 3-14 working days. More details here
Yes, we ship internationally. Worldwide – Everywhere.
We provide tracking info via email after ordering. (Usually 24hrs for tracking number email)
Return and Exchanges
We gladly accept returns within 60 days.
Just contact us to initiate a return or exchange.
You cover return shipping costs unless the item is defective, in which case we’ll pay for the return.
Average 24-72hrs for return / exchange confirmation. Then standard delivery time. Whole process shouldn’t take more than 21 working days.
Product details
Our high-quality products are made in the USA, UK, or EU. Only Premium – Lab Tested and Personally verified brands.
Yes – Check product description or contact us for more details.
Yes – You can check recent lab result for each product in tab near product “description”
We offer 100% customer satisfaction, free returns if the product doesn’t meet Your standards.
Payment & Security
1) Cryptocurrency (BTC / ETH / USDT / USDC)
2) Western Union
3) Zelle
4) PayPal
5) Credit/Debit Card Payment
Your payment info is securely encrypted and never stored after processing your order.
Average payment confirmation process might take like 24-48hrs.
Every single payment method have instruction step-by-step which You can find during ordering process & order confirmation email.
Account Management
Customer Service
Our team is available almost 24/7 via live chat or email service.
Ordering Process
We offer simple ordering process. Add stuff to cart – fill delivery details – finish payment – wait for parcel and order confirmation email.
For gifts / samples – make sure to follow our newsletter!
Promotions and Discounts
Yes – For coupon / promo codes make sure to follow our newsletter!
Coupon code can be applied in cart.
Our refer-a-friend program gets you both 5% off.
Privacy and Data Protection
All info is securely stored and only used to process your order. After that – removed.
We never share or sell your personal data to any third parties.
Company details
We are online steroids store – Steroiduck – located in USA / Canada.
No. It’s only online store.