Shipping & Delivery

Order Status and Tracking

How do I track my order?

Contact us via email at info@steroiduck.com, ping our built-in AI chat widget in the bottom-right corner (24/7), or message live support with your order number ready. Tracking numbers are typically provided within 48 hours after your order is dispatched.

Order status definitions:

• Processing — we have received your order and are preparing your products for shipment (within 48 hours).
• Completed / Dispatched — your order has been shipped and is on its way.
• On-Hold — we are waiting for your payment to clear before processing.

How do I check my order status?

Log into My Account → Orders for real-time status, or email info@steroiduck.com / open the AI chat with your order number. Our team responds around the clock.

Shipping & Guarantees

Do you offer free shipping?

Free shipping is not currently available. However every order automatically qualifies for:

• Guaranteed discreet packaging
• Secure shipping methods with tamper-evident seals
• Signature confirmation on delivery
• Professional handling of sensitive products
• 100% delivery guarantee — lost packages are reshipped free of charge

Shipping Options and Rates

How are shipping charges determined?

We use a flat-rate shipping system based on your delivery location and the warehouse fulfilling your order. Rates are clearly displayed during checkout before you confirm payment.

Shipping rates:

• Domestic US: $20–$30 flat rate depending on warehouse

What shipping carrier do you use?

We primarily use USPS for all shipments, ensuring reliable delivery with end-to-end tracking. UPS and FedEx are used for select warehouses where faster delivery is available.

Processing and Delivery Times

How will I know when my order has shipped?

You will receive tracking information within 48 hours of dispatch. Contact support via info@steroiduck.com or the AI chat widget for immediate assistance.

Processing times:

• All orders are processed within 48 hours
• We process orders 7 days a week

Delivery times by warehouse:

• USA Domestic Warehouse 1 (Beligas Pharma): ~10 business days
• USA Domestic Warehouse 2 (Xeno Labs, SIXPEX, Aurum): ~5 business days
• USA Domestic Warehouse 3 (cRowX Labs only): 2–3 business days

Estimated total = processing time + shipping time. If your order contains products from different warehouses, you may receive multiple packages.

Destinations and Restrictions

Where do you ship?

We ship exclusively within the United States from our US domestic warehouses. Your package never passes through customs, guaranteeing zero seizures.

Do you ship to PO Boxes?

Yes, we ship to PO Box addresses without issue.

Special packaging requirements

Certain products require specialized packaging and handling, including:

• HGH (Human Growth Hormone)
• Peptides
• HCG
• Temperature-sensitive compounds

These items receive additional protective packaging (insulation, cold packs where needed) to ensure product integrity during transit.

Discreet Shipping

Is my shipping discreet?

Absolutely. All orders are shipped in completely discreet packaging:

• No external markings indicating contents
• No shop or company branding on the package
• Professional, unmarked packaging materials
• Secure packaging for all product types
• Card charges appear anonymously on your billing statement

Signature Confirmation

All deliveries require signature confirmation to ensure secure handoff and prevent package theft.

Address Changes

Can I change my shipping address?

Contact us immediately at info@steroiduck.com or via the AI chat widget if you need to change your shipping address. Due to our rapid 48-hour processing times, address changes must be requested as soon as possible after placing your order.

Customer Support

How can I contact customer support?

• AI Chat Assistant: available 24/7 in the bottom-right corner of every page. Our in-house assistant can answer shipping, product, and order questions instantly.
• Email: info@steroiduck.com
• Live chat with a human agent: available 24/7 via the same widget — type "talk to human" and we will route you.
• Response time: we operate around the clock to assist with all shipping inquiries.

What information do I need when contacting support?

Please have your order number ready when contacting our support team for the fastest assistance with tracking and shipping inquiries.

Important Shipping Notes

Business days

Our shipping partners operate Monday through Saturday. Delivery times are calculated in business days and exclude Sundays and US federal holidays.

Weather and external delays

While we maintain strict processing schedules, external factors such as severe weather, carrier disruptions, and public holidays may occasionally affect delivery times. We will notify you proactively if we expect any delay.

Package security

All packages are shipped with:

• Tamper-evident sealing
• Discreet exterior packaging
• Professional handling protocols
• Full tracking from dispatch to delivery