Payment Information

What payment methods do you accept?

Steroiduck accepts a wide variety of secure payment methods to accommodate customers worldwide:

Traditional Payment Methods:

  • Credit cards: Visa, MasterCard, American Express, Discover
  • Debit cards and pre-paid cards
  • Bank transfers (international)
  • Revolut, Venmo, Zelle app

Digital Wallets:

  • Google Pay
  • Apple Pay

Cryptocurrency (10% discount):

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USDT (TRC20)
  • USDT (ERC20)
  • USDC
  • TRON (TRX)

Coming Soon:

  • Western Union

What currencies do you accept?

We primarily operate in USD but also accept EUR and GBP. Currency conversion is handled by our payment providers at competitive rates with no additional fees from Steroiduck.

Do you offer payment discounts?

Yes! Enjoy a 10% discount on all orders when paying with cryptocurrency. For information about other discount codes and promotions, contact us via email at [email protected] or through our 24/7 live chat.

Payment Processing

How quickly are payments processed?

All payments are processed within 24 hours of receipt. Orders remain active for 24 hours only - after this period, unpaid orders will automatically expire.

Do you pre-authorize payments?

Payment authorization depends on your chosen payment provider's policies. For credit card payments, 3D Secure verification is required to ensure maximum security for your transactions.

Are there hidden fees?

No. We believe in transparent pricing with no hidden costs. The price you see at checkout is the final amount you'll pay, excluding any fees charged directly by your payment provider.

Security and Privacy

Is my payment information secure?

Absolutely. We do not store customer payment information in our systems. All payment data is automatically removed after order processing and is only used for completing your transaction. Our secure payment processors handle all sensitive financial information using industry-standard encryption.

What security measures are in place?

  • 3D Secure authentication for all credit card transactions
  • SSL encryption for all payment data
  • PCI DSS compliant payment processors
  • Automatic deletion of payment information after processing

International Payments

Can international customers use all payment methods?

Yes, all payment methods are available to both domestic and international customers. However, some payment providers may have their own geographic restrictions that are beyond our control.

Are there additional fees for international payments?

No additional fees are charged by Steroiduck for international payments. Currency conversion fees, if applicable, are determined by your payment provider.

Gift Cards and Store Credit

Do you offer gift cards?

Yes, we offer flexible gift cards and store credit options. Gift cards are available exclusively by contacting our customer service team at [email protected] or via our 24/7 live chat.

Gift Card Details:

  • Custom denominations available
  • No expiration dates
  • Valid for domestic products only
  • Cannot be combined with cryptocurrency discounts

Refunds and Returns

How are refunds processed?

All refunds are processed only to the original payment method used for the purchase. Refunds are completed within 7 business days of approval.

Refund Timeline by Payment Method:

  • Credit/Debit Cards: 3-7 business days
  • Cryptocurrency: 3-5 business days
  • Bank Transfers: 5-7 business days
  • Digital Wallets: 3-5 business days

Payment Issues

What happens if my payment fails?

If your payment is declined or fails:

  1. Check your banking app or contact your payment provider for the specific reason
  2. Try the payment again - temporary issues often resolve quickly
  3. Contact our support team via email at [email protected] or 24/7 live chat

How long do you hold orders for payment?

Orders are held for 24 hours pending payment completion. After this period, unpaid orders automatically expire and must be placed again.

Cryptocurrency Payments

Why do you offer cryptocurrency discounts?

Cryptocurrency payments offer several advantages including faster processing, lower transaction fees, and enhanced security through blockchain technology. We pass these savings on to our customers with a 10% discount on all crypto payments.

Which cryptocurrencies do you accept?

We accept major cryptocurrencies including:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USDT on both TRC20 and ERC20 networks
  • USDC
  • TRON (TRX)

How do cryptocurrency payments work?

At checkout, select your preferred cryptocurrency. You'll receive payment instructions with the exact amount and wallet address. Once your payment is confirmed on the blockchain, your order will be processed.

Customer Support

Need payment assistance?

Our customer support team is available 24/7 to help with any payment-related questions:

  • Email: [email protected]
  • Live Chat: Available on our website 24/7
  • Response Time: Within 24 hours for email inquiries

For the fastest assistance with payment issues, use our live chat feature with your order number ready.