Frequently Asked Questions
Everything you need to know about ordering, shipping, payments, and our products. Can't find what you're looking for? Use the AI chat widget in the corner or email info@steroiduck.com.
Shipping and Delivery
Do you ship worldwide?
No, we only ship across the United States. We operate domestic-only from our US warehouses, so your package never passes through customs.
Is the packaging discreet?
Absolutely. All orders are shipped in plain, unmarked packaging with no external labels, brand names, or references to the contents.
How long does delivery take?
USA Domestic delivery takes 3–10 working days depending on the warehouse. cRowX Labs ships in 2–3 business days, Xeno/SIXPEX/Aurum in ~5, Beligas Pharma in ~10.
Will I get a tracking number?
Yes. We provide tracking details once your order is dispatched (typically within 2–5 working days of payment confirmation).
What if my order doesn't arrive?
We guarantee delivery. If your package is lost or seized, we'll reship it at no extra cost or refund you in full.
Returns and Exchanges
What if I receive the wrong item?
If we made a mistake, we'll immediately send the correct replacement at no cost to you.
Can I return products?
For safety and quality reasons, we cannot accept returns once products leave our facility. All sales of opened items are final.
What if something arrives damaged?
Contact us right away with photos of the damage and we'll arrange a free reshipment.
Product Details
Are your products real?
Yes. All our steroids, SARMs, peptides, and supplements are authentic, independently laboratory-tested, and quality-assured. Certificates of Analysis are available on request.
Are your products safe?
When used responsibly by professionals, our products are safe and effective. Always follow recommended guidelines and consult a qualified professional.
Do you sell both orals and injectables?
Yes. We stock a wide range of oral tablets, injectable steroids, SARMs, peptides, and PCT products from premium brands like Beligas, Xeno Labs, SIXPEX, cRowX, Aurum, Gomeisa, and Nano-Peptides.
Payment and Security
What payment methods do you accept?
We accept major credit and debit cards (including Apple Pay and Google Pay), bank transfers (including Revolut), Venmo, Zelle, and secure cryptocurrency payments (Bitcoin, Ethereum, USDC, USDT — with a 10% discount for crypto).
Is payment safe on your site?
Yes. All transactions are SSL-encrypted (TLS 1.3) and processed through fully PCI-compliant providers. Card charges appear anonymously on your billing statement with no reference to the product category.
Do you accept cash on delivery?
No. For security and efficiency, we only process prepaid orders.
Account Management
Do I need an account to order?
No, you can checkout as a guest. Creating an account makes it easier to track orders, save your addresses, and access rewards.
How do I reset my password?
Click "Forgot Password" on the login screen and follow the email instructions. You'll receive a secure reset link within a few minutes.
Can I update my shipping address after ordering?
Yes, as long as your order has not yet shipped. Contact us immediately via our AI chat widget or email info@steroiduck.com with the updated address.
Customer Service
How can I contact you?
The fastest way is our built-in AI chat assistant (bottom-right corner of every page, available 24/7). You can also email info@steroiduck.com or use the contact form. Type "talk to human" in the chat to route to a live agent.
What are your support hours?
We're available 24/7. The AI assistant answers instantly; live human agents cover all hours for any question the AI can't resolve.
Do you offer cycle advice?
Yes, we offer professional support for personalized cycles. Reach out through chat or email and our team will help you put together a plan.
Promotions and Discounts
Do you offer discounts?
Yes. We run regular promotions, bulk-order discounts, and a permanent 10% discount on orders paid in Bitcoin or other cryptocurrencies. Contact us to check currently active promotions.
How can I hear about new deals?
Sign up for our newsletter during checkout or ask the chat assistant to subscribe you. You can also follow our social channels (Pinterest, YouTube, Trustpilot).
Do you have a referral program?
Yes. Invite friends using your personal referral link in your account dashboard and earn rewards on future orders when they purchase.
Privacy and Data Protection
Is my order information private?
Yes. We use strict confidentiality protocols. Your personal details, order history, and payment information are never shared with third parties except carriers (for delivery) and payment processors.
How do you handle my data?
Data is used solely for order processing, customer support, and service improvement. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). See our Privacy Policy for full details.
Can I delete my account?
Yes. Contact us anytime via email or chat and we'll permanently remove your account and personal data within 30 days (subject to legal retention requirements for completed orders).
Company Details
Who are you?
We're steroiduck, a trusted US domestic supplier of anabolic steroids, SARMs, peptides, and performance products. Our headquarters are in Milwaukee, WI with dispatch hubs in Las Vegas, NV and Miami, FL.
Where are you based?
steroiduck is a US-based online store operating exclusively within the United States.
Why should I trust you?
We've built our reputation on lab-tested product authenticity, discreet US domestic shipping, 100% delivery guarantee, and 24/7 customer support with thousands of verified reviews.
Still have questions?
Our AI assistant and live support team are available 24/7. We typically respond within minutes.