Order Status and Tracking

How do I track my order?

Contact us via email at [email protected] or use our 24/7 live chat with your order number ready. Tracking numbers are typically provided within 48 hours after your order is dispatched.

Processing: We've received your order and are preparing your products for shipment within 48 hours.

Completed (Dispatched): Your order has been shipped and is on its way to you.

On-Hold: We're waiting for your payment to process your order.

How do I check my order status?

Email us at [email protected] or contact our 24/7 live chat support with your order number. Our team will provide you with real-time updates on your order status.

Free Shipping

How do I get free shipping?

Enjoy FREE worldwide shipping on orders over $200. For orders under $200, standard shipping rates of $20-$25 apply based on warehouse location.

All orders qualify for:

  • Guaranteed discreet packaging

  • Secure shipping methods

  • Signature confirmation upon delivery

  • Professional handling of sensitive products

Shipping Options and Rates

How are shipping charges determined?

We use a flat-rate shipping system based on your delivery location and warehouse. Rates are clearly displayed during checkout.

Shipping Rates:

  • Orders over $200: FREE worldwide shipping

  • Orders under $200: $20-$25 flat rate (varies by warehouse location)

  • Domestic US: $20 flat rate

  • International: $25 flat rate

What shipping carrier do you use?

We primarily use USPS for all shipments, ensuring reliable delivery with tracking capabilities worldwide.

Processing and Delivery Times

How will I know when my order has shipped?

You'll receive tracking information within 48 hours of dispatch. Contact our support team at [email protected] or via live chat for immediate assistance.

Processing Times:

  • All orders are processed within 48 hours

  • We process orders 7 days a week

Delivery Times:

  • US Domestic: 2-5 working days after dispatch

  • EU/International: 4-14 working days after dispatch

  • Estimated total delivery time: Processing time + shipping time

When are orders processed?

Orders are processed 7 days a week. Orders placed before 12:00 PM receive priority processing and typically ship the same or next day day.

Destinations and Restrictions

Where do you ship?

We offer guaranteed discreet delivery worldwide. While we primarily serve the United States, we ship to customers globally.

Do you ship to PO Boxes?

Yes, we ship to PO Box addresses worldwide.

Special Packaging Requirements

Certain products require specialized packaging and handling:

  • HGH (Human Growth Hormone)

  • Peptides

  • HCG

  • Temperature-sensitive compounds

These products receive additional protective packaging to ensure product integrity during transit.

Discreet Shipping

Is my shipping discreet?

Absolutely. All orders are shipped in completely discreet packaging:

  • No external markings indicating contents

  • No shop or company branding on packages

  • Professional, unmarked packaging materials

  • Secure packaging for all product types

Signature Confirmation

All deliveries require signature confirmation to ensure secure delivery and prevent package theft.

Address Changes

Can I change my shipping address?

Contact us immediately at [email protected] or via live chat if you need to change your shipping address. Due to our rapid processing times, address changes must be requested as soon as possible after placing your order.

Customer Support

How can I contact customer support?

  • Email: [email protected]

  • Live Chat: Available 24/7 on our website

  • Response Time: We operate around the clock to assist with all shipping inquiries

What information do I need when contacting support?

Please have your order number ready when contacting our support team for the fastest assistance with tracking and shipping inquiries.

Important Shipping Notes

Business Days

Our shipping partners operate Monday through Saturday. Delivery times are calculated in business days and exclude weekends and holidays.

Weather and External Delays

While we maintain strict processing schedules, external factors such as weather conditions, customs processing (for international orders), and carrier delays may occasionally affect delivery times.

Package Security

All packages are shipped with:

  • Tamper-evident sealing

  • Discrete exterior packaging

  • Professional handling protocols

  • Tracking from dispatch to delivery

For any shipping-related questions or concerns, our customer support team is available 24/7 via live chat or email at [email protected].