Shipping & Delivery Information
Order Status and Tracking
How do I track my order?
Contact us via email at [email protected] or use our 24/7 live chat with your order number ready. Tracking numbers are typically provided within 48 hours after your order is dispatched.
Processing: We've received your order and are preparing your products for shipment within 48 hours.
Completed (Dispatched): Your order has been shipped and is on its way to you.
On-Hold: We're waiting for your payment to process your order.
How do I check my order status?
Email us at [email protected] or contact our 24/7 live chat support with your order number. Our team will provide you with real-time updates on your order status.
Free Shipping
How do I get free shipping?
Enjoy FREE worldwide shipping on orders over $200. For orders under $200, standard shipping rates of $20-$25 apply based on warehouse location.
All orders qualify for:
Guaranteed discreet packaging
Secure shipping methods
Signature confirmation upon delivery
Professional handling of sensitive products
Shipping Options and Rates
How are shipping charges determined?
We use a flat-rate shipping system based on your delivery location and warehouse. Rates are clearly displayed during checkout.
Shipping Rates:
Orders over $200: FREE worldwide shipping
Orders under $200: $20-$25 flat rate (varies by warehouse location)
Domestic US: $20 flat rate
International: $25 flat rate
What shipping carrier do you use?
We primarily use USPS for all shipments, ensuring reliable delivery with tracking capabilities worldwide.
Processing and Delivery Times
How will I know when my order has shipped?
You'll receive tracking information within 48 hours of dispatch. Contact our support team at [email protected] or via live chat for immediate assistance.
Processing Times:
All orders are processed within 48 hours
We process orders 7 days a week
Delivery Times:
US Domestic: 2-5 working days after dispatch
EU/International: 4-14 working days after dispatch
Estimated total delivery time: Processing time + shipping time
When are orders processed?
Orders are processed 7 days a week. Orders placed before 12:00 PM receive priority processing and typically ship the same or next day day.
Destinations and Restrictions
Where do you ship?
We offer guaranteed discreet delivery worldwide. While we primarily serve the United States, we ship to customers globally.
Do you ship to PO Boxes?
Yes, we ship to PO Box addresses worldwide.
Special Packaging Requirements
Certain products require specialized packaging and handling:
HGH (Human Growth Hormone)
Peptides
HCG
Temperature-sensitive compounds
These products receive additional protective packaging to ensure product integrity during transit.
Discreet Shipping
Is my shipping discreet?
Absolutely. All orders are shipped in completely discreet packaging:
No external markings indicating contents
No shop or company branding on packages
Professional, unmarked packaging materials
Secure packaging for all product types
Signature Confirmation
All deliveries require signature confirmation to ensure secure delivery and prevent package theft.
Address Changes
Can I change my shipping address?
Contact us immediately at [email protected] or via live chat if you need to change your shipping address. Due to our rapid processing times, address changes must be requested as soon as possible after placing your order.
Customer Support
How can I contact customer support?
Email: [email protected]
Live Chat: Available 24/7 on our website
Response Time: We operate around the clock to assist with all shipping inquiries
What information do I need when contacting support?
Please have your order number ready when contacting our support team for the fastest assistance with tracking and shipping inquiries.
Important Shipping Notes
Business Days
Our shipping partners operate Monday through Saturday. Delivery times are calculated in business days and exclude weekends and holidays.
Weather and External Delays
While we maintain strict processing schedules, external factors such as weather conditions, customs processing (for international orders), and carrier delays may occasionally affect delivery times.
Package Security
All packages are shipped with:
Tamper-evident sealing
Discrete exterior packaging
Professional handling protocols
Tracking from dispatch to delivery
For any shipping-related questions or concerns, our customer support team is available 24/7 via live chat or email at [email protected].